Lisa's story

Lisa Falconer MSWA Call Centre

A face to one of MSWA’s friendly voices

Lisa is one of the 40 happy voices behind the MSWA Contact Centre, delivering an excellent customer service experience to not only MSWA’s Clients and supporters, but also for a growing list of organisations we service, such as Cahoots, WA Police & Community Youth Centres and MS Plus.

“I’m a customer service representative in the MSWA Contact Centre. My mum, Lesley works here too. She has been part of the team for over 15-years now, providing great service to MSWA’s Clients and supporters. It just shows how rewarding working here is, supporting Western Australians living with a neurological condition.”

Her colleagues in the MSWA Contact Centre see Lisa as a leader in customer care and support.

For her, it’s more than just providing a phone answering service.

“Customer service comes naturally to me. Drawing on my experience in providing care and support to those we serve, our team are equipped to handle sensitive enquiries with care and compassion.”

Are you curious to find out what your business could achieve if inbound calls, database management, receptionist services, call transfer and call overflow were not part of your own teams' to-do list?

Our Perth based call centre in Belmont WA, is now accepting business enquiries. Fill out the form below or call us on 08 6454 3222 for more information about how our outsourced contact centre services might help your business.