“I’m a customer service representative in the MSWA Contact Centre. My mum, Lesley works here too. She has been part of the team for over 15-years now, providing great service to MSWA’s Clients and supporters. It just shows how rewarding working here is, supporting Western Australians living with a neurological condition.”
Her colleagues in the MSWA Contact Centre see Lisa as a leader in customer care and support.
For her, it’s more than just providing a phone answering service.
“Customer service comes naturally to me. Drawing on my experience in providing care and support to those we serve, our team are equipped to handle sensitive enquiries with care and compassion.”
Are you curious to find out what your business could achieve if inbound calls, database management, receptionist services, call transfer and call overflow were not part of your own teams' to-do list?