At MSWA, we are committed to improving the quality of lives of Western Australians living with a neurological condition.
As a registered provider for the NDIS, and Department of Communities – Disability Services, and a provider of Aged Care Home Care Packages, MSWA delivers services that align with the National Standards for Disability Services and the Aged Care Quality Standards. Both Standards require us to have a process for managing consumer feedback and complaints.
We welcome all feedback including compliments, feedback and suggestions in order to assist us to provide the best services we can and make improvements if required.
Here’s how you can provide feedback:
Ask a staff member to speak to a manager on your behalf