At MSWA, we are committed to improving the quality of life for Western Australians living with a neurological condition.
As a registered provider for the NDIS, and Department of Communities – Disability Services, and a provider of Aged Care Home Care Packages, MSWA delivers services that align with the National Standards for Disability Services and the Aged Care Quality Standards. Both Standards require us to have a process for managing consumer feedback and complaints.
We welcome and value all feedback including compliments, feedback and suggestions, in order to assist us to provide the best services we can and make improvements if required. You can choose to remain anonymous if you wish. Please note, any investigation may be limited if we are unable to identify the key people involved and without contact details it will mean we are unable to provide direct feedback.