Funding FAQs

The NDIS is a Government scheme which aims to connect Australians with disability to services in the community. The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence and an improved quality of life. Visit our NDIS webpage to find out more about how MSWA can be selected as your NDIS provider of choice. Alternatively you can visit www.ndis.gov.au to assess your eligibility and begin the process of applying for funding.

A Home Care Package is a government-subsidised, flexible plan of care designed to support you in living independently at home. At MSWA, we take a partnership approach, working closely with you to provide the best possible care. 

Visit our Home Care Package webpage for more information on how MSWA can support your individual needs as Your Home Care Provider. Alternatively, you can visit www.myagedcare.gov.au to find support for your situation or book an assessment.

MSWA offers the following Home Care Packages: 

• Level 2: Supports people with low-level care needs. 
• Level 3: Supports people with intermediate care needs. 
• Level 4: Supports people with high-level care needs. 

While unfortunately MSWA cannot submit a funding application on your behalf, once you have been onboarded as an MSWA Client, our friendly team can talk you through the application process. This includes:

• Connecting you with your local National Disability Insurance Scheme (NDIS) Local Area Coordinator (if eligible). Your Local Area Coordinator will be able to assist you in navigating the NDIS application process, providing support from the initial planning stage until you receive your finalised plan. During the planning phase, your Local Area Coordinator will assess your specific needs and goals to determine the support services you require. 
• MSWA can arrange an eligibility report, which can be completed over the phone with one of our Occupational Therapists, as evidence to help support your application.

Alternatively, you can visit www.ndis.gov.au/applying-access-ndis for step-by-step instructions on how to apply, or call the NDIS team on 1800 800 110 for support with this process.

Funding applications, through both the National Disability Insurance Scheme (NDIS) and My Aged Care, can take some time to be approved and delivered. MSWA appreciates this can be a long time to wait. 

If you are a new Client, MSWA may be able to assist you with limited complimentary Allied Health and Nursing Services in the meantime. These include physiotherapy, occupational therapy, massage, counselling and nursing. See the flyer attached below for more information.

You may also have access to our free Nursing Support Line. This is available Monday to Friday, from 8am to 4pm. 

For an accurate waiting time, it is best to contact the team completing your funding assessment (whether this is this NDIS or My Aged Care) directly for an update. 

You may be eligible if you have:  

• noticed a change in what you can do or remember 
• been diagnosed with a medical condition or reduced mobility 
• experienced a change in family care arrangements, or 
• experienced a recent fall or hospital admission. 

To find out if you are eligible for services, the first step is to have an assessment, which usually takes place in your own home.

You can find out more about eligibility requirements on the My Aged Care website.

You are eligible to apply for the NDIS if you:

• Are under 65 years of age at the time of applying for the NDIS
• Are an Australian citizen, permanent resident, or Protected Special Category Visa holder who lives in Australia
• Have an impairment or condition that is likely to be permanent.

Find out more about the eligibility criteria on the NDIS website. 

Your NDIS Local Area Coordinator will help provide you with information about your planning meeting, but if you would like some additional support, our friendly Client Service Coordinators can provide advice and information about what to expect in the meeting. You can contact them by emailing [email protected] or calling 1300 097 989. 

NDIS

While unfortunately MSWA cannot submit a funding application on your behalf, once you have been onboarded as an MSWA Client, our friendly team can talk you through the application process. This includes:

• Connecting you with your local National Disability Insurance Scheme (NDIS) Local Area Coordinator (if eligible). Your Local Area Coordinator will be able to assist you in navigating the NDIS application process, providing support from the initial planning stage until you receive your finalised plan. During the planning phase, your specific needs and goals will be assessed to determine the support services you require. 
• MSWA can arrange Functional Assessments, which can be completed over the phone with one of our Occupational Therapists, to help support your application.
• We are here any time you need us during the journey, so feel free to reach out to the team at any time by emailing [email protected] or calling 1300 097 989. 

HCP

While unfortunately MSWA cannot apply for an assessment on your behalf, please see the below advice on the process to qualify for a Home Care Package. 

To qualify for a Home Care Package, you need an assessment from the Aged Care Assessment Team (ACAT). Based on this assessment, you will be assigned a Home Care Package level. You can request an ACAT by contacting My Aged Care or calling 1800 200 422. They will first check your eligibility and from here can book in your ACAT assessment.

Once your ACAT is complete, you’ll receive a letter from My Aged Care or Services Australia confirming your approval for a Home Care Package. 

Please note, you may be waitlisted until a package becomes available. You will then be assigned a package, which means you have an active funding, and are ready to source a local provider - like MSWA!

If you’ve already been assigned a package and are searching for a provider, you’re halfway there! Get in touch with our team at [email protected] or visit our Get Support page to be linked with one of our experienced coordinators to discuss your care and support needs. 

If you are already registered as a Client with MSWA, share the exciting news with your Client Liaison Coordinator so they can begin to set up the services which will help you live your best life.

We offer a convenient one-stop approach for all your NDIS needs. From support coordination, to treatment options delivered by our own team of highly trained health professionals, we are here to provide the best NDIS experience for your needs. 

You can view all of our available services here.

We have a growing network of services centres and accommodation facilities across Western Australia, ensuring we are always right around the corner to provide you with access to an extensive range of professional services.  

If you can't travel, our people can come to you and provide a range of personalised services from the comfort of your own home. We also provide Teletherapy services for comfort and convenience - particularly if you live in rural WA. 

Your Home Care Package funds are here to help you live safely at home. This can include a variety of services such as: 

• Community Services: 
  • Cleaning: Yes 
  • Personal Care: Yes 
  • Social Support: Yes 
  • Meal Preparation: Yes 
  • Transport: No (external services can be used) 
  • Gardening & Home Maintenance: No (external services can be used) 
  • Respite: Yes, MSWA offers respite facilities at Margaret Doodey House in City Beach and Treendale in Butler. 
• Allied Health and Nursing: 
  • Physiotherapy (group or individual): Yes 
  • Nursing: Yes 
  • Occupational Therapy: Yes 
  • Remedial Massage: Yes 
  • Counselling & wellbeing: Yes 
  • Speech Therapy: Yes 
  • Dietetics: Yes 
  • Podiatry: No (external services can be used) 

Where MSWA cannot provide staff or services, you are welcome to source them externally and claim reimbursement through your Home Care Package, provided it meets the reimbursement criteria.

If you opt for private staff, please note that they must meet specific conditions, including having an ABN and insurance. Your Coordinator can provide more details. 

While unfortunately MSWA cannot submit a funding application on your behalf, once you have been onboarded as an MSWA Client, our friendly team can talk you through the application process. This includes:

• Connecting you with your local National Disability Insurance Scheme (NDIS) Local Area Coordinator (if eligible). Your Local Area Coordinator will be able to assist you in navigating the NDIS application process, providing support from the initial planning stage until you receive your finalised plan. During the planning phase, your specific needs and goals will be assessed to determine the support services you require. 
• MSWA can arrange Functional Assessments, which can be completed over the phone with one of our Occupational Therapists, to help support your application.
• We are here any time you need us during the journey, so feel free to reach out to the team at any time by emailing [email protected] or calling 1300 097 989. 

That's great news! Visit our Get Support page for the steps on how to join our MSWA community, or call our Client services line on 1300 097 989.

At MSWA, we aim to make our fee structure as transparent as possible. 

NDIS 

Our fees align with the NDIS Pricing Arrangements and Price Limits (previously the NDIS Price Guide). This pricing regulation is in place to ensure that participants receive value for money in the supports that they receive.

You can view this document on the NDIS website here.
 

HCP 

• No Daily Care Fees: 
  MSWA does not charge a daily care fee. 
• Income Tested Fee (ITF): 
  If you are partially or fully self-funded, an Income Tested Fee may apply. This fee is based on an income assessment conducted by Services Australia. They will inform you of the outcome and how much you may be required to pay. 
• Annual and Lifetime Caps: 
  There are caps on the total amount you can be charged for this fee over a year or a lifetime. Please note that MSWA cannot waive this fee. 
• Learn more about the Income Tested Fee: 
  • Visit the My Aged Care Income and Means Assessment page. 
  • Use the Fee Estimator Tool on the My Aged Care website. 

Fee for service

MSWA can provide services to Clients under a fee for service agreement (service is invoiced direct to the Client) for Clients who either don’t have funding, or not enough funding in a plan/package to cover all the services they would like. 

These fees are different to National Disability Insurance Scheme (NDIS) rates & Home Care Package (HCP) rates and vary within departments. 

No. The National Disability Insurance Scheme is a government scheme that provides funding for services. 

MSWA is a service provider that provides services funded under the scheme. 

MSWA is a not-for-profit, non-government organisation which provides services and supports which can be accessed through NDIS or other funding. 

If you’re living with a neurological condition, you can nominate MSWA as your NDIS service provider to receive the services and supports you need to live the life you choose.

Our dedicated team of professionals see and care for you as the individual you are, with your own unique goals - not the condition you live with. 

From the moment you make your first enquiry, to establishing your plan and receiving your services, there is always an MSWA team member on the journey with you.

MSWA will continue to work with you to identify the best service options available to your specific needs.

When you have provided all necessary information as part of the application process, the National Disability Insurance Agency will make a decision about whether you are eligible for the National Disability Insurance Scheme. The National Disability Insurance Agency is a government body, which is not connected in any way to MSWA. 

You can find out more about this process on the NDIS website.

To help determine if you need an NDIS plan, you might consider your answers to the below questions: 

• Does your condition affect your ability to take part in activities around the home?
• Does your condition impact your mobility? (strength, balance, ability to walk)
• Can you think of any support that could make your life easier?
• Do you need support now to reduce your support needs in the future?