Funding FAQs

The NDIS is a Government scheme which aims to connect Australians with disability to services in the community. 

The NDIS provides funding to eligible people with disability to gain more time with family and friends, greater independence and an improved quality of life. 

Visit Australian Government's NDIS website to assess your eligibility and begin the process of applying for funding.

While unfortunately MSWA cannot submit a funding application on your behalf, once you have been onboarded as an MSWA Client, our friendly team can talk you through the application process. This includes:

• Connecting you with your local National Disability Insurance Scheme (NDIS) Local Area Coordinator (if eligible). Your Local Area Coordinator will be able to assist you in navigating the NDIS application process, providing support from the initial planning stage until you receive your finalised plan. During the planning phase, your Local Area Coordinator will assess your specific needs and goals to determine the support services you require. 
• MSWA can arrange an eligibility report, which can be completed over the phone with one of our Occupational Therapists, as evidence to help support your application.

Alternatively, you can visit www.ndis.gov.au/applying-access-ndis for step-by-step instructions on how to apply, or call the NDIS team on 1800 800 110 for support with this process.

Applications for government funding through National Disability Insurance Scheme (NDIS) can take some time to be assessed, approved, and made available. 

Waiting times can vary depending on:

• Type of funding you are applying for.
• Assessment process.
• Demand and availability of funding.

For the most accurate information about timeframes, it is best to contact NDIS directly for an update.

If you are a new MSWA Client, we may be able to support you in the interim. Get in touch with our team today. 

You are eligible to apply for the NDIS if you:

• Are under 65 years of age at the time of applying for the NDIS.
• Are an Australian citizen, permanent resident, or Protected Special Category Visa holder who lives in Australia.
• Have an impairment or condition that is likely to be permanent.

Find out more about the eligibility criteria on the NDIS website. 

Your NDIS Local Area Coordinator will help provide you with information about your planning meeting, but if you would like some additional support, our friendly Client Service Coordinators can provide advice and information about what to expect in the meeting. 

You can contact our team via [email protected] or calling 1300 097 989. 

While unfortunately MSWA cannot submit a funding application on your behalf, once you have been onboarded as an MSWA Client, our friendly team can talk you through the application process. This includes:

• Connecting you with your local National Disability Insurance Scheme (NDIS) Local Area Coordinator (if eligible). Your Local Area Coordinator will be able to assist you in navigating the NDIS application process, providing support from the initial planning stage until you receive your finalised plan. During the planning phase, your specific needs and goals will be assessed to determine the support services you require.
• MSWA can arrange Functional Assessments, which can be completed over the phone with one of our Occupational Therapists, to help support your application.
• We are here any time you need us during the journey, so feel free to reach out to the team at any time via [email protected] or ringing 1300 097 989. 

We offer a convenient one-stop approach for all your NDIS needs. From Support Coordination to treatment options delivered by our own team of highly trained health professionals, we are here to provide the best NDIS experience for your needs. 

You can view all MSWA services here.

We have a growing network of Services Centres and High-Support Accommodations across Western Australia, ensuring we are always right around the corner to provide you with access to an extensive range of professional services.  

If you can't travel, our team can come to you and provide a range of personalised services from the comfort of your own home. We also provide telehealth for comfort and convenience, particularly if you live in rural WA. 

No. The National Disability Insurance Scheme is a government scheme that provides funding for services. 

MSWA is a service provider that provides services funded under the scheme. 

MSWA is a not-for-profit, non-government organisation which provides services and supports which can be accessed through NDIS or other funding. 

If you’re living with a neurological condition, you can nominate MSWA as your NDIS service provider to receive the services and supports you need to live the life you choose.

Our dedicated team of professionals see and care for you as the individual you are, with your own unique goals – not the condition you live with. 

From the moment you make your first enquiry, to establishing your plan and receiving your services, there is always an MSWA team member on the journey with you.

MSWA will continue to work with you to identify the best service options available to your specific needs.

When you have provided all necessary information as part of the application process, the National Disability Insurance Agency will make a decision about whether you are eligible for the National Disability Insurance Scheme. The National Disability Insurance Agency is a government body, which is not connected in any way to MSWA. 

You can find out more about this process on the NDIS website.

To help determine if you need an NDIS plan, you might consider your answers to the below questions: 

• Does your condition affect your ability to take part in activities around the home?
• Does your condition impact your mobility? (strength, balance, ability to walk)
• Can you think of any support that could make your life easier?
• Do you need support now to reduce your support needs in the future?

Great news! Visit our Get Support page for the steps on how to join our MSWA community, or contact our team 1300 097 989.

Support at Home is an Australian Government funded aged care program designed to help older people live independently at home. It replaces the Home Care Packages (HCP) Program. 

Support at Home provides access to government‑subsidised services based on your assessed needs. Funding and services are determined through an aged care assessment and are delivered in line with your Support at Home care plan.

Visit Support at Home for more information on how MSWA can deliver services to you. Alternatively, you can visit My Aged Care to check your eligibility or apply for funding. 

Applications for government funding through My Aged Care (Support at Home) can take some time to be assessed, approved, and made available. 

Waiting times can vary depending on:

• Type of funding you are applying for.
• Assessment process.
• Demand and availability of funding.

For the most accurate information about timeframes, it is best to contact My Aged Care directly for an update.

If you are a new MSWA Client, we may be able to support you in the interim. Get in touch with our team today. 

To qualify for the Support at Home program, you need an assessment from the Aged Care Assessment Team (ACAT). Based on this assessment, you will be assigned to a Support at Home classification and budget. You can request an ACAT by contacting My Aged Care or calling 1800 200 422. They will first check your eligibility and help you book your ACAT assessment. 

Once your ACAT is complete, you’ll receive a letter from My Aged Care or Services Australia advising when your package funding is assigned. From there you are ready to source a local provider like MSWA.  

If you’ve already been assigned to the Support at Home program and are searching for a provider, you’re halfway there! Contact our team. 

If you are already registered as a Client with MSWA, share the exciting news with your Client Liaison Coordinator so they can begin to set up the services to help you live your best life. 

Yes, view our Support at Home Price Guide here. 

Please note the Price Guide is subject to changes. Reach out to our team for more information. 

Your Support at Home funding is designed to help you live safely and independently at home. The services you can receive depends on your approved Support at Home funding level. 

Community services

• Cleaning: No (External services can be used).
• Personal care: Yes.
• Social support: Yes.
• Meal preparation: No (External services can be used).
• Transport: No (external services can be used).
• Gardening and home maintenance: No (External services can be used).
• Residential Respite: MSWA cannot provide Respite services via Support At Home funding, you may be able to access the service via alternative funding.

Allied health and nursing

• Physiotherapy (group or individual): Yes.
• Nursing: Yes.
• Occupational therapy: Yes.
• Remedial massage: Yes.
• Counselling and Wellbeing: Yes.
• Speech therapy: Yes.
• Dietetics: Yes.
• Podiatry: No (External services can be used).

If MSWA doesn’t offer the service you’re looking for, you may be able to access it through an external provider. Our team can explain what options are available and how external brokerage arrangements work.

While MSWA cannot apply for an aged care assessment on your behalf, we can help you better understand the Support at Home process. 

Visit My Aged Care or ring 1800 200 422 to begin the funding application process. My Age Care will determine your eligibility, assign a classification level and arrange an assessment, which usually takes place in your home.

Once My Aged Care or Services Australia has advised your funding approval, you are now ready to choose a provider such as MSWA to discuss the services. 

Visit Get Support to connect with our experienced team and find out more. 

Under Support at Home, people are assigned a classification level rather than a package level. These levels reflect the level of care and support you need.

Support at Home includes eight classification levels, ranging from lower to higher support needs. The classification level you receive is based on your aged care assessment and determines the amount of funding available for services.

At MSWA, we aim to make our fee structure as transparent as possible. 

Daily Care Fees
Under the Support at Home program, providers like MSWA, do not charge daily care fees.

Client Contributions
Some recipients may be required to pay a client contribution towards the cost of their Support at Home services. Client contributions are set by the Australian Government and are based on an income and assets assessment conducted by Services Australia. Services Australia will advise you if a contribution applies. 

Contribution Caps
There are annual and lifetime caps on the total amount of client contributions you can be asked to pay. These caps are set by the government and cannot be changed or waived by MSWA.

To learn more about client contributions visit the Income and Means Assessment and the Support at Home Estimator Tool. 

Alternatively, MSWA also provides services under a fee‑for‑service arrangement, where services are invoiced directly to the Client. 

This option may apply if:
•    You do not have government funding, or
•    Your Support at Home funding does not cover all the services you would like to receive. 

Fee‑for‑service rates are set by MSWA and may vary by service type. These rates are separate from NDIS and Support at Home pricing. 

As of 1 November 2025, the new Support at Home program will replace Home Care Package (HCP) program.  

How does it affect current MSWA Clients?  

• Your current HCP will automatically transition to Support at Home so there is no need to reapply or be reassessed.  
• You will receive a letter from Services Australia to confirm this transition. Please reach out to your Client Liaison Coordinator (CLC) within 30 days of receiving this letter to discuss your funding.
• You will retain the same level of funding.
• Any unspent HCP funds will be carried over to the new Support at Home program.
• Quarterly budgets and monthly statements will be provided to help you better manage your program spending.
• Care management fees will now be funded at 10% of your quarterly budget

We recommend reviewing the information provided by the Australian Government regarding the reform.   

Your Client Liaison Coordinator (CLC) will be supporting you through this transition, including how the changes may affect your contributions and updating you with any further developments.  

Great news! Visit our Get Support page for the steps on how to join our MSWA community, or contact our team 1300 097 989.

MSWA also provide services under a fee for service arrangement, where services are invoiced directly to the client. This option may apply if:

• You do not have government funding, or
• Your Support at Home funding does not cover all the services you would like.

Fee for service rates are set by MSWA and may vary by service type. These rates are separate from Support at Home funding and are different to NDIS pricing.