We recognise that navigating the NDIS can be complicated and challenging, and we’re here to help.

Finding and choosing your provider can be overwhelming and time consuming. Some may prefer to manage their NDIS plan themselves. Others feel that they require support to understand and navigate the NDIS and its process. This is where MSWA’s Support Coordination service can help you.

Our services

Support Coordination helps you build the skills that you need to understand and implement your NDIS plan. It is a funded service within your NDIS plan that provides ongoing assistance to connect you to appropriate services and supports.

MSWA Support Coordinators assist you to optimise your NDIS funding and help give you the information you need to make an informed decision about services – from MSWA and externally.

At MSWA, we have two types of services that can help ensure you receive the best supports for your needs and allow you to have choice and control.

This service is available in-person and via telehealth. If you would like further information, please contact us on 08 9365 4888 or via email at [email protected] or complete the form below.

Support Coordination

Your Support Coordinator will arrange face-to-face or virtual meetings with you when needed. They often work behind the scenes, helping you with the administration portion of your NDIS Plan: contacting service providers, reading and writing reports, communicating with colleagues/service provides/NDIS, answering questions, conducting research and doing admin tasks. Support Coordinators are not funded to provide transport, plan management, case management, rostering of support staff and advocacy.

Find out more information from NDIS

MSWA Occupational Therapists with Assistive Technology

Specialist Support Coordination

Specialist Support Coordination is usually approved for people with more complex needs or high-risk levels that may be preventing them from achieving their goals. They can assign a health professional to assist you in reducing any complexity in your support environment and help connect with you supports, build capacity and resilience. The service is often delivered in a time-limited, outcomes-focused way. Crisis resolution and ensuring consistent delivery of services during crisis situations.

Find out more information from NDIS

Working behind the scenes

Your Support Coordinator will arrange face-to-face or virtual meetings with you when needed. However, this is only part of the service that a Support Coordinator provides. The majority of their work is done outside these sessions. This involves contacting your service providers, reading and writing reports, communicating with colleagues/service providers/NDIS, answering any questions you have, conducting research and conducting administrative tasks.

Support Coordinators are not funded to provide the following: transport, plan management/case management, rostering of support staff and advocacy.

Frequently asked questions

The role of a NDIS coordinator is to help individuals living with neurological conditions understand their NDIS plan and use it effectively.

NDIS Support Coordinators help NDIS participants connect with NDIS providers that offer the right support and services. They also ensure the care, therapy and daily needs of the individual are well coordinated.

Some common instances of how NDIS Support Coordination helps NDIS participants make the most of their plans:

Connecting you with NDIS providers (this can be to MSWA services or other service providers).
Discussing and clarifying funding options.
Answering any questions you may have about your supports and NDIS plan.

While both roles help NDIS participants navigate and access their plans, a Specialist Support Coordinator usually assists people with more complex needs who require a higher level of support.

To find out if you’re eligible for Support Coordination under your NDIS plan, check that it’s listed under the section “Capacity Building”. If it’s not listed, you can request it at your next plan review.

Yes, NDIS Support Coordination is available for eligible NDIS participants, including those living with neurological conditions such as multiple sclerosis, Parkinson’s disease, Huntington’s disease, motor neuron disease (MND) or acquired brain injury.

Yes, your family and/or carer can be involved in the meetings and plannings with an NDIS Support Coordinator.