Contact centre services

MSWA Contact Centre Staff - Customer Service Representative

A contact centre that knows the value of caring

When you deal with customers over the phone, you only have seconds to create a favourable first impression.

Over 30 years, we’ve built a quality team that provides professional, cost-effective contact centre services, business process outsourcing (BPO), customer lead generation, and more - all designed to make it easier for customers to do business with you.

Our services:

Contact centre

Our Perth based contact centre is probably one of the best-kept business secrets in Western Australia. Agile and reliable, our people are trained to represent your organisation, handling both inbound and outbound sales and customer services Monday to Saturday, and back office fulfilment Monday to Friday. We’ll:

  • Work with you to seamlessly integrate your operations into our leading contact centre technology solutions
  • Reduce operational costs while improving customer experience

For more information please call 08 6454 3222 or complete the form below.

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Business Process Outsourcing (BPO)

While there are many BPOs in Australia, location can make a real difference for your business. Our experienced team is Perth based, making it a seamless process to outsource your company’s routine (but no less important) customer service and administration functions.

  • Locally based outsourcing specialist
  • Reallocate your internal resources to core competencies
  • More time to focus on what you do best

For more information please call 08 6454 3222 or complete the form below.

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Customer Lead Generation & Telemarketing

Customer acquisition is a core component of any successful business – and we can help you find the right balance of inbound lead nurturing and outbound lead generation.

During our 30 years of providing Australian telemarketing solutions and inbound marketing services, we’ve helped countless businesses turn their leads into loyal customers.

For more information please call 08 6454 3222 or complete the form below.

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Customer Care & Support

Drawing on our experience in providing care and support to those living with neurological conditions, our customer service representatives are experts at handling sensitive enquiries with care and compassion. We view every call as an opportunity to build rapport and strengthen your customers’ relationships with your brand.

For more information please call 08 6454 3222 or complete the form below.

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Customer Nurturing & Retention

A large part of our professional services centres on customer retention and customer nurturing. Whether you call it customer engagement, customer feedback or customer retention, ensuring your clients feel supported throughout every stage of their journey with you is the fastest way to build rapport and loyalty – which pays dividends over the lifetime of the relationship.

For more information please call 08 6454 3222 or complete the form below.

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Answering Service

How much more focused could your team be if inbound calls, servicing customers, receptionist tasks and overflow calls weren’t such a big chunk of their day? How would your customers feel speaking to a real, local on-call receptionist instead of a virtual receptionist, recorded message or voicemail?

By letting our call centre answering service handle these important yet routine business tasks, you’ll free up your staff, minimise interruptions to your work and increase time to focus on the core business activities that make a real difference to your bottom line.

For more information please call 08 6454 3222 or complete the form below.

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Marketing – Direct Mail

If you’re planning a direct marketing campaign or sales event, our Direct Mail service can handle the full suite of mail house services, so your team is free to focus on your core business. These services include:

  • data cleaning and preparation
  • laser and digital colour printing
  • folding/insertion
  • mail processing and lodgement

For more information please call 08 6454 3222 or complete the form below.

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Data Entry and Payment Processing

We have more than three decades of experience in helping businesses outsource professional services like data entry, database consolidation, database management and payment processes. Not only does outsourcing free up your team to focus on your core business, but you’ll also enjoy reduced costs and a more streamlined internal operation.

For more information please call 08 6454 3222 or complete the form below.

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Good business. For everyone.

By choosing MSWA to handle your customer and professional business services, you’re helping us provide support to Western Australians living with a neurological condition and fund significant research programs nationally. And because every business has its own unique set of challenges, our services can be tailored to deliver a solution that works best for you.

MSWA Contact Centre Services
Lisa, MSWA Customer Service Representative - MSWA Call Centre

A face to one of MSWA’s friendly voices

Lisa is one of the 40 happy voices behind the MSWA Contact Centre, delivering an excellent customer service experience to not only for MSWA’s Customers and supporters, but also for a growing list of organisations we service, such as Cahoots, WAPCYC and MS Limited.

Read Lisa's story

For more information or to discuss what a custom solution would look like, get in touch with our team today.

CONTACT US

Call us on 08 6454 3222 or complete the form below.