An update about Coronavirus (COVID-19)

25 May 2020

This page was established on Friday, 13 March 2020 in response to COVID-19 updates.

We are regularly updating the information here for the MSWA community - last updated Friday, 29 May 2020.

MSWA remains alert but not alarmed as we monitor the Coronavirus (COVID-19) situation.

We are following the Government health authority’s guidelines and are actively promoting preventative measures for staff, volunteers, visitors and our Customers and their families and friends.

We will continue to update you as new information becomes available and will take actions to protect the health and wellbeing of our community.

Coronavirus COVID 19 Graphic x 4 icons


  • The current trend in WA is positive with very low cases being reported.
    • To maintain this, we need to continue to be cautious and practise self-isolation, social distancing and hygiene methods so that restrictions can continue to ease.
    • Most WA workers have now returned to work, unless unwell or vulnerable.
    • Personal Protective Equipment (PPE)
      • MSWA staff are wearing masks while they are delivering Customer services. This is an extra precaution we are taking to help minimise the risks as restrictions are eased. We will be reviewing the use of masks on a regular basis as we transition through the WA Roadmap.
  • JobKeeper scheme
    • MSWA has been assessed as an ‘eligible employer’ under the JobKeeper scheme. All eligible MSWA employees have been communicated to.
  • COVIDSafe app speeds up contacting people exposed to COVID-19. This helps the DoH support and protect you, your friends and family. Please read the content on this page before downloading.
  • Annual flu-vaccination is recommended by the Health Department. Over 65’s in particular are advised to have the vaccine from early April. If you haven’t had your vaccination yet speak to your GP or local pharmacy.
  • Travel: The WA Government has implemented border restrictions and arrival requirements of travel to WA from other States and Territories - by road, rail, air and sea
    • Overseas travel is prohibited and domestic travel is discouraged.
    • Anyone who has recently returned from international or interstate travel must self-isolate for 14 days after the date of return to Australia.
    • Intrastate travel – Almost all intrastate borders will re-open in time for WA Day. The Kimberley region, parts of the East Pilbara and the Shire of Ngaanyatjarraku will remain off limits protecting vulnerable remote indigenous communities.
  • Non-essential gatherings of more than 20 people outside or inside are not permitted.
    • All non-essential indoor gatherings of less than 100 people must have no more than one person per 4sqm – this also refers to working environments i.e. in the office


All group activities have been suspended. As a result, MSWA have now implemented telehealth and online services which have been taken up by many of our Customers.

This allows MSWA Customers to continue to liaise with their treating allied health professional or nurse.

If you are an MSWA Customer and wish to receive your services by phone or online, please contact your MSWA nurse or allied health professional directly who will assist you to set up these services.

As it may not be possible to receive some usual services in person, MSWA will also be offering some social support services via phone as a way of staying connected during this time, whilst respecting social isolation.

A dedicated line has been set up for you to call if you have any MSWA related COVID-19 enquiries. You can contact us on 6154 5199 (during business hours) or by email:

Please note that this dedicated phone number is for MSWA related COVID-19 enquiries.

If you wish to discuss any changes to your current services, please contact us as you would do normally.