Questions to ask your MSWA Support Coordinator: A Practical Guide

If you have NDIS Support Coordination funded in your plan, our experienced team of Support Coordinators is here to help make your plan clearer and more manageable so you can focus on your health and goals, not just the paperwork.  

Whether you’re new to the NDIS, need to adjust your plan to meet changing needs or simply want to understand how NDIS Support Coordination can help, here are 10 essential questions to ask so you can feel informed, empowered and supported. 

Ask: “How will you help me day-to-day?” 

This is one of the most important questions, especially if you’re new to the NDIS. It’s normal to feel confused by all the roles – plan manager, support worker, local area coordinator – so it helps to be clear on how your support coordinator fits in. 

If MSWA is your NDIS Support Coordination provider, we can help you understand your NDIS plan in plain English, break down what funding you have and how to turn that funding into real practical support. Your coordinator is also someone you can lean on when things change or when you just need someone in your corner to make sense of the next step. 

Ask: “Which services can I use my funding for?” 

Your NDIS plan may fund a wide range of services and supports, depending on your needs. These can include: 

• Allied health therapies (like physiotherapy, occupational therapy, speech therapy)
• Nursing care
• Counselling or psychological support
• Equipment or assistive technology
• Social connection and peer support groups
• Personal care or in-home assistance
• Home modifications
• Supported accommodation or respite  

Your MSWA Support Coordinator will help you identify the services that best align to your goals and funding.  

Ask: “Can you help me find providers who are a good fit for me?” 

Choosing the right providers is a personal decision. Your MSWA Support Coordinator will: 

• Help you explore a range of options
• Provide information about different providers’ services, approaches and availability
• Support you to make informed choices based on what matters most to you 

We’ll always respect your preferences and help you feel confident in your decisions. You are in control. 

Ask: “Have you supported people with my condition before?” 

General support coordinators may not always have detailed knowledge of complex, progressive neurological conditions. 

At MSWA, our coordinators understand the day-to-day realities of MS, stroke, Parkinson’s, MND and other neurological conditions. They know what to look out for, how to plan for changing needs and what services can make the biggest difference to your daily life. 

Choosing an MSWA Support Coordinator means choosing someone who really ‘gets it’ and who has a whole team of nurses, allied health professionals and support staff behind them. 

Ask: “How do I make sure I get the right funding when my plan is reassessed?” 

NDIS plans don’t stay the same forever. If your needs have changed, your plan might need to change too. But preparing for a plan review can be confusing if you don’t know what to include. Your MSWA Support Coordinator will help you gather updated reports, track how your current plan is working and make a case for any extra funding or supports you might need as your circumstances change. 

Ask: “What if I need more help unexpectedly?” 

Neurological conditions can be unpredictable. A flare-up, relapse or sudden change in mobility can turn your daily routine upside down. When this happens, you don’t have to face it alone. Your MSWA Support Coordinator can act fast – helping you adjust your services, organise short-term supports or advocate for urgent plan changes so you’re not left waiting. 

If things become more complex, MSWA can also provide Specialist Support Coordination, which is designed for people with more challenging circumstances who need a higher level of expertise and hands-on problem solving. 

Ask: “Are there supports that can help me do more for myself?” 

The NDIS isn’t just about care, it’s also about building skills for independence. You might want to manage appointments yourself, travel independently or get back to work or study. Your MSWA Support Coordinator can help you find programs or therapies that build confidence and freedom. 

Ask: “How often will we check in, what’s the best way to contact you and how can I help us work well together?” 

Good communication is key to getting the most from support coordination. Will you have regular face-to-face meetings? Phone calls? Email check-ins? Agree upfront on how often you’ll communicate and what to do if something urgent comes up. 

Support coordination works best as a partnership. Be clear about what you want, raise any concerns early and share updates on how your services are going.  The more you share, the better your coordinator can advocate for you. It’s your plan and you’re in charge but you we’re here to navigate it with you. 

Ask: “Will you speak up for me if I have a problem?” 

Sometimes you might feel unsure how to raise concerns with a provider, a service or the NDIS itself. Your MSWA Support Coordinator is there to advocate for you, help resolve issues with providers and make sure your goals stay at the centre of your plan. 

Ask: “How will you support me to keep doing the things that matter most to me?” 

A good support coordinator doesn’t just help you get by, they help you thrive. Maybe you’d like to travel more, join a local group, learn something new or get back to a favourite hobby. Your MSWA Support Coordinator can help make these goals a part of your plan so you can keep living life your way.  

At MSWA, you’re at the centre of every decision. Our experienced Support Coordination Team will work with you to shape your NDIS plan around your needs and goals.  

We understand that a neurological condition shouldn’t get in the way of a life well lived and we’ll navigate the NDIS with you to make sure you get the best value and support possible.  

When you choose an MSWA Support Coordinator, you’re choosing more than an organiser. You’re choosing an advocate, a guide and someone backed by a team of experts dedicated to helping you live a life without limits.  

If you have support coordination funded in your NDIS plan and would like to work with MSWA, we’re ready to support you. Our team is here to help you make the most of your plan and stay focused on what matters to you. Get in touch today and let’s navigate your NDIS journey together.   

Note: This article is for people who have Support Coordination funded in their NDIS plan and are looking to work with MSWA. If you don’t have Support Coordination in your plan or are using a different provider, they will manage these tasks with you.